Telecom Training Corporation’s Learning and Development Workshops Will Ensure Your Project Exceeds Expectations

Telecom Training Corporation’s Learning and Development Workshops Will Ensure Your Project Exceeds ExpectationsTTC is unique in that we blend our years of training design and delivery experience on similar projects with our industry knowledge, subject matter expertise, and best practices. This allows us to seamlessly address all key issues identified during your complimentary needs analysis so your employees learn critical skills, knowledge and behaviors to perform at optimal levels for the growth of your organization.

In addition to our complimentary needs analysis, we include two days of customization at no charge though some projects may involve additional development time.

High tech companies can either choose to purchase a customized training workshop, including the program license, or have us deliver it on an as-needed basis. Our trainers can conduct the course or we can certify your managers/trainers to deliver it.

Our team of 1200+ professional trainers can also provide consulting on your project plans and coaching for post-training reinforcement to ensure that the desired knowledge and skills are used on a daily basis.

Complimentary Offer:  Contact Us for a Detailed Needs Analysis or to Find Out More Information About Our Learning Solutions

Examples of Training Solutions Customized By Telecom Training Corporation

TTC is a full-service provider of training solutions including these major categories: Sales for All Distribution Channels; Customer Service/Call Center/Telemarketing; Leadership/Management/Supervisory; Workshops for All Employees and Managers; Training/Coaching/Consulting Services; and Products/Services Training.

The following section is organized by category to provide several examples of training projects TTC has custom designed followed by a summary of our most popular workshops.

Each workshop is available for immediate launch or can be customized to meet your specific goals and requirements.

In addition, we can effectively develop any type of training course that your company needs because of our extensive experience and industry relationships.

Sales Training for All Distribution Channels

Project Examples:

Comcast/Verizon Wireless - Designed innovative training on iPads for Comcast wireless retail managers to train Verizon Wireless retail sales reps to sell XFINITY™ phone, Internet, and TV solutions on the retail sales floor in 3-5 minute training modules.

Two Degrees Wireless (New Zealand) – Designed training for their indirect sales managers to provide sales training to the unique alternative sales distribution channels not currently being used by their larger competitors.

Sales Training Workshop Examples

  • Indirect Channel / Agent / Reseller / Dealer Selling Skills
  • Retail Selling Skills
  • Increasing Retail Store Traffic
  • Basic Selling Skills
  • Customer Service Selling Skills
  • Outbound Telesales
  • Consultative Selling Skills
  • Relationship Selling
  • Business to Business Prospecting
  • Strategic Sales Negotiations
  • Major Account Development Strategies
  • Effective Sales Proposals and Presentations
  • Prospecting to Set More Qualified Appointments
  • Competitive Selling
  • Selling Triple/Quadruple Play Bundled Services
  • Selling Mobile Data Solutions

Customer Service, Call Center, Telemarketing Workshops

Project Examples:

Ameritech/Security Link – Designed centralized call center training that provided new standardized business processes when Ameritech purchased lots of “mom and pop” small security companies.

Singapore Telecom – Custom designed and delivered outbound telemarketing sales training and advanced competitive selling strategies.

Customer Service, Call Center, Telemarketing Workshop Examples

  • Customer Service Skills
  • Managing Upset Customers
  • Inbound and Outbound Telemarketing Selling Skills
  • Inbound and Outbound Call Center Customer Service Skills
  • Enhancing Email Communications
  • Upselling Existing and New Customers
  • Keeping Your Customers For Life

Leadership, Management, Supervisory Workshops

Project Examples:

Cable & Wireless/LIME (Caribbean) – Designed and conducted 6 two-day training workshops on various leadership topics for high potential performers to prepare them to move into leadership roles.

US Cellular – Designed and conducted the training when they acquired PrimeCo to train PrimeCo managers and employees on the new culture, sales and customer service approach, business processes/procedures, ordering systems, human resource plans, etc.

Leadership, Management, Supervisory Workshop Examples

  • World Class Management Skills
  • Indirect Channel / Agent / Dealer / Reseller Management
  • Retail Management
  • Call Center Management
  • Supervisor Boot Camp for Customer Contact Centers
  • Sales Management
  • Developing Your Sales Team
  • Coaching for Superior Sales Results
  • Creating a Motivational Environment
  • Developing Creative Marketing Strategies
  • Effective Presentation Skills
  • Financial Decision Making
  • Managing Challenging Situations
  • Managing Multi-Generational Employees
  • Training Techniques for Managers
  • Self Management
  • Relationship Management
  • Business Management
  • Customer Management
  • Performance Management
  • Change & Innovation Management

Workshops for All Employees and Managers

Project Examples:

Manx Telecom (Isle of Man) – Designed a curriculum of workshops for the entire company to create a sales-driven organization to prepare for new competition.

Belize Telecom and SETAR (Aruba) – Designed and delivered training on how to deliver excellent service to internal and external customers for all employees of the organization to prepare for new competition.

Workshop Example

  • Transforming Our Organization
  • Creating a Customer-Centric Culture
  • We’re All Ambassadors for Our Company
  • Facing Our New Competitors Together
  • Change Management in our Turbulent Industry
  • Excellent Customer Service as a Competitive Differentiator
  • Making Your Internal and External Customers Feel Valued
  • New Policies, Procedures, and Processes
  • Interdepartmental Team Building
  • Effective Presentation Skills
  • Leading Effective Meetings
  • Valuing Your Internal Customers

Training, Consulting and Coaching Services

Project Examples:

Saudi Arabia Telecom – Designed and conducted a train-the-trainer workshop for Jordanian training consultants to train Saudi Arabian sales representatives on customer-focused selling skills.

Comcast – Provided certified training consultants to deliver training and coaching for inside sales and customer service on a McKinsey-based customer focused philosophy.

Examples of Training, Consulting, and Coaching Services

  • New Distribution Channel Launches
  • New Product/Service Introductions
  • Customized Work Flows, Business Processes, and Methods and Procedures
  • One-on-One Coaching of Executives, Managers, and Front Line Employees
  • Mystery Shopper Phone Calls and Store Visits
  • Train-the-Trainer (T3) Certification
  • Dynamic Workshop Delivery Techniques
  • Powerful Instructional Design Strategies
  • Consulting on Best Training Practices
  • Consulting on Selling and Supporting New Products/Services
  • Consulting on Becoming a Customer Focused Organization
  • Consulting on Becoming a Sales Driven Organization
  • Consulting on Making Policies, Processes and Procedures Customer Focused
  • 500+ Industry-Experienced Professional Training Consultants Available For Delivery, Coaching And Consulting

Products/Service Training Workshops

Project Examples:

JEA (Jackson Electric Authority) –  Designed and delivered product sales training to the sales and customer service teams of a rural electric company that started selling voice, data, and video solutions after installing a fiber optic smart grid.

Alcatel-Lucent – Designed a global competitive selling strategies workshop that reflected world-wide cultural differences impacting the sales decision making process.

Product/Service Examples (Note: Seminars Can Be Developed for Any New Technologies, Systems, and Software)

  • ACD
  • ATM
  • Broadband
  • Broadcast Media
  • Bundled Products/Services
  • Cable TV Operations and Technologies
  • Call Center Technologies
  • Caller ID/CLASS
  • Centrex
  • Cloud Based Services
  • CPE (IP PBX, Hybrid, Key Systems)
  • CTI
  • Data Communications
  • Digital Networking
  • DSL
  • DWDM and Next Generation Optical Networks
  • Electric Power Smart Grid
  • Entertainment Options
  • Fiber Optics
  • Frame Relay
  • In-Building Wireless
  • Internet
  • IP Routers and Bridges
  • IPv6
  • ISDN
  • IVR
  • Local Service
  • Long Distance
  • Mobile IP
  • Multi-Media
  • Outside Plant
  • Optical Networks
  • PSTN
  • Satellite Technologies
  • Security Services (Professional and Self Monitored)
  • SONET
  • SS7
  • TCP/IP
  • Unified Messaging
  • Voice Communications
  • Virtual Private Networks
  • VoIP
  • VPNs
  • Wireless Voice and Data
  • Wireless Number Portability

Complimentary Offer:  Contact Us for a Detailed Needs Analysis or to Find Out More Information About Our Learning Solutions

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