Telecommunications Training customer service network management sales telemarketing switches call center wireless

Why Choose Telecom Training Corporation?

Most of our clients want their customer-facing groups to understand their new products and services. They also want them to be able to effectively sell, support and manage after attending an integrated training seminar that accomplishes both goals. The major benefits we provide include:

Increasing Revenues

Improving Productivity

Enhancing Customer Loyalty

Increasing Closing Ratios

Shortening Sales Cycles

Setting More Qualified Appointments

Developing Effective Account Strategies

Selling Against the Competition

Strategically Targeting High Potential Accounts

Increasing Sales Through Upselling

Training Benefits
Meet agressive deadlines by working with one training company to integrate both "hard" and "soft" skills.
Save costs by owning your training programs and avoiding costly on-going licensing fees.
Ensure your training programs provide solutions to your business challenges by working with a company who knows your industry, products/services, challenges and competition.
Increase productivity of your existing training team by either certifying them to teach your new training course or by using our nationwide team of trainers.

Training Expertise

Blends subject matter expertise and instructional design capability to seamlessly integrate training materials and save design time.
Provides course development and/or training delivery services customized to your real-life business challenges.
Proven training experience from training over 15,000 high-tech professionals to increase sales, productivity, and customer loyalty.
Motivational classroom environments are created by using lively group discussions, realistic role plays and case studies, hands-on applications and a sincere interest in each learner.

Sales and Call Center Knowledge

Ensures that product training and soft skills are focused on what salespeople, managers and customer service representatives need to use on-the-job.
Knows sales and customer service issues from being a Major Account Sales Executive for AT&T, Sales Manager and Marketing Director for Cingular and from heading national sales training departments at Cingular and Verizon.

Industry Experience

Quickly becomes a SME (Subject Matter Expert) for a particular project due to over 20 years of telecommunications experience.
Provides in-depth experience on a wide array of telecommunications products and services and the associated soft skills required for high performance employees.
Communicates technical concepts in a dynamic way that is easily and quickly understood.

Personalized, Committed Service

We are committed to the success of our clients' training projects. If projects have tight deadlines, we'll work 24 hour days, 7 days a week to get the job done on time and in a high quality manner.
We provide quick responsiveness and flexibility so that decisions, changes, and deployments can occur at your convenience to meet critical project deadlines.